Terms of business
Last updated 17 October 2026
These terms explain how bookings work with NTB Detailing Ltd. They are here so everyone knows what to expect and every job runs smoothly. You will be asked to agree to them when you book. Nothing in these terms affects your statutory rights as a consumer.
1. Who we are
NTB Detailing Ltd, Unit 6, Roses Farm, Gallants Lane, East Farleigh, Maidstone ME15 0LG. Phone 01622 611728, email info@ntbdetailing.co.uk.
2. Quotes and prices
- Prices on our website are starting prices. Your final price depends on the size of your car and the condition of the paint or interior.
- For polishing, paint correction and ceramic coating, we confirm the price after inspecting the car. We will agree it with you before any work starts.
- If we find something during the job that needs extra work, we will speak to you first. We never add work or cost without your agreement.
3. Booking and deposits
- A booking is only confirmed once your deposit has been paid by bank transfer to NTB Detailing Ltd.
- The deposit is £50 for deep cleans and maintenance services, and 20% of the quoted price for paint correction, machine polishing and ceramic coating.
- Your deposit comes off the final bill. It is non-refundable and non-transferable, except where these terms or the law say otherwise.
- We will send your invoice to the email address or WhatsApp number you give us when you book.
4. Changing or cancelling your booking
- 48 hours' notice or more: we will move your booking, or cancel it and keep the deposit.
- Less than 48 hours' notice: 50% of the booking price is payable.
- Less than 24 hours' notice, or on the day: the full booking price is payable. If you would rather rebook, the original deposit is kept and a new deposit is needed for the new date.
If you book by phone, email or through this website, you have a legal right to cancel within 14 days. If you ask us to carry out the work within those 14 days, you agree to pay for any work already done if you cancel.
5. If we need to rearrange
We cannot control severe weather, traffic or other incidents. If we have to cancel or move your booking, we will offer a new date within 7 days of the original one. If that does not suit you, we will refund your deposit in full.
6. When your car is at our studio
- Please drop off and collect at the times we agree. The studio is by appointment only.
- Remove valuables and personal items before you hand over the car.
- We check the car when it arrives and record any existing damage, such as chips, scratches or worn paint.
- We measure paint depth before polishing. If the clear coat is too thin to correct safely, we will tell you and adjust the work rather than risk the paint.
- Machine polishing removes swirls and scratches in the clear coat. Scratches that go through to the colour coat or primer can be improved but not fully removed.
- Your car is fully insured while it is in our care.
7. Ceramic coating aftercare
PPL Reign is rated for up to 7 years of protection. How long it lasts on your car depends on how it is washed and looked after. We will give you aftercare instructions when you collect the car. Please follow them, especially during the first days while the coating finishes curing.
8. Work at your address
For deep cleans and maintenance visits carried out at your home or workplace, we need room for our 3m by 4.5m gazebo so we can work in any weather. We cannot work in pay and display car parks. If space is tight, please contact us first so we can find a solution.
9. Heavily soiled interiors
Interiors with heavy dirt, pet hair, mould, vomit or blood take much longer and will cost more. If this might apply, please send us a few photos before booking so we can agree a fair price. If we only find out on the day, we will agree the extra cost with you before starting.
10. Payment
The balance is due when the work is finished. If an invoice is not paid, we may take steps to recover the amount owed, including legal action.
11. Maintenance plans
Monthly maintenance. The plan is based on a visit every 4 weeks. If the gap is longer, the car may need a deep clean to bring it back to our standard.
Yearly maintenance. You get 13 cleans over 12 months, one every 4 weeks, on dates fixed when you join. Each date can be moved forward or back by up to one week to suit you. If a slot is missed, the next visit may need to be a deep clean.
On both plans, extra mess between visits (muddy walks, spills, stains) is still covered, but please tell us before your visit so we can allow the extra time. If we are not told in advance, extra charges may apply.
12. If something is not right
Please tell us as soon as possible and give us the chance to put it right. We take pride in our work and want every customer to be happy with the result.
How we handle your personal information is explained in our privacy and cookie policy.